Fed Survey: Bank Access Up, But Problems Persist
The Federal Reserve’s latest wellbeing survey provides important, new insights into how Americans view their financial-services firms at a time of heightened focus on access and equity. In broad terms, Americans are well-banked and on average have relatively few problems with their banking institutions. However, access and satisfaction vary dramatically by income, education, and racial groups. Credit-denial rates also show significant denial-disparity ratios, with this problematic not only by race and ethnicity, but also income.