2023-06-13T15:17:22-04:00June 13th, 2023|1- Financial Services Management|

Trust-in-Banking Survey

Reflecting Acting Comptroller Hsu’s focus on consumer protection, fairness, and inclusion, the OCC is seeking views on what could become an annual survey of what consumers and especially bank customers think of their bank. Mr. Hsu did not lay out what he thinks they think or should think nor did he indicate any policy goals beyond the need to have the information necessary to ensure fairness, consumer service, and access.